Live Arrival Guarantee:
1). Your Satisfaction is Guaranteed! Since our corals are Tank Raised, we rarely have anyone lose a coral in shipping. But, if you do, we are very easy to deal with...Just follow the instructions below, and we'll take care of you. (:^)
2). We will send you an email
after your corals have been shipped. It will include your tracking
number, and what to expect when you first take the corals out of the
shipping box. PLEASE read it carefully.
3). Please check your email twice a day after you place your order. We need to be able to contact you with your tracking number so you know when your shipment of Tank Raised Corals are on the way. Sorry, we cannot be responsible for you not
getting the shipping notification email...Please check your email often.
4). You must be home to receive your delivery from FedEx, on the first attempt.
5). If a coral does not arrive alive, please take a digital picture of the coral WHILE IT'S STILL IN IT'S SHIPPING BAG. Email the picture to us, within 4 hours of arrival, and if we have
another coral of the same variety, we will replace it. If not, we will
give you credit to purchase any other coral that we have available at
that time. Corals will be replaced with your next order.
6). Shipping is not include in this replacement.
7). We will replace your corals under the Live Arrival Guarantee once.
8). We do not offer returns on Live Corals.
9). Because live corals are animals...there are no returns or refunds.
An order placed implies an acceptance of all stated policies and terms.
